Call 24×7
Contact

Talk to
a real person.

A session that went wrong, an invoice that looks off, or a fleet account for your drivers. Send the details and a specialist replies within one working day — no call centre queue.

Email us

General questions, fleet accounts, GST and billing paperwork, media and partnerships.

[email protected]
Charging helpline

Car at a charger right now? Call. A human picks up, day or night, holidays included.

+91 99011 00428
Existing session or invoice

Payment holds, GST corrections and faults at a hub. Send the session ID and we pull the record.

Use the form below
Enquiry

One form.
One reply.

The more you tell us — site ID, session time, vehicle, invoice number — the more useful the first reply is. Nothing here is shared outside Atria.

  • 11, Commissariat RoadAshok Nagar, Bengaluru 560025
  • Office: 9am – 6pmMonday to Saturday
  • Helpline: 24×7Every day, including holidays
  • Quick answers firstRead the FAQ
Use 10 digits, or +91 followed by the number.
That does not look like an email address yet.
Optional. On the charger screen and in the app.
We reply within one working day. No marketing spam.
After you send

What happens next.

No black box. Four steps from your message to a resolved answer, with a named person on it from the first reply onward.

1

A specialist replies

Within one working day, from a person who has read your message — not an autoresponder asking for the same details again.

2

We pull the record

Session logs, meter readings and the tariff applied come straight from the hub over OCPP. The answer is based on what the hardware reported, not on guesswork.

3

A written answer

What happened, what it cost and what we are doing about it. Refunds, holds and GST corrections are confirmed in writing with a reference number.

4

Closed, or escalated

Most enquiries finish on that reply. Anything needing the field team gets a named engineer and a date before the thread closes.