Asked often.
Answered plainly.

Any EV sold in India. Our DC hubs use CCS2 (Tata, MG, Hyundai, Kia, BYD, Mahindra, BMW, Mercedes and others) and our AC points use Type 2. Two-wheelers and three-wheelers can use the Bharat AC-001 sockets at selected hubs.

No. Scan the QR on the charger and pay through UPI as a guest. The app simply adds live status, saved payment, session history and GST invoices.

Not yet. Bays are first come, first served. The app shows live gun status and, when a hub is busy, the minutes left on the session in progress so you can pick another hub instead of waiting.

Availability comes straight from the charger over OCPP, not from a cached guess. If a point is offline, the app says offline and stops routing you there.

The session stops safely and any unused amount is reversed automatically within 48 hours. Our round-the-clock desk is on the number printed on every unit, and remote diagnostics usually restore the point without a site visit.

Yes. Every unit is IP54 or better, with earth-leakage protection and a locked handshake before any current flows. If insulation monitoring sees anything odd, the charger refuses to start — that refusal is the safety feature working.

On a 60 kW hub, most cars go from 20% to 80% in roughly 35 minutes. The last 20% is deliberately slower — that is your car's battery management protecting cell life, not the charger holding back.

Your car did that, deliberately. Lithium cells take current slowly once they are nearly full, so the battery management system tapers the rate. On a road trip you will cover more ground with two stops to 80% than one to 100%.

The lower of the two limits always wins. A 60 kW hub feeding a car that accepts 30 kW delivers 30 kW. Cold packs, a hot pack after highway running, and a nearly full battery all lower the car's own ceiling.

Yes, that is exactly what our 7.4 kW and 22 kW Type 2 points are for. Destination charging carries no idle fee, so a long stop costs you nothing extra.

Indicative public rates, inclusive of GST: ₹12.5/kWh on AC 7.4 kW, ₹15.0/kWh on AC 22 kW, ₹17.5/kWh on DC 30 kW and ₹18.5/kWh on DC 60 kW. The exact live rate is on the charger screen and in the app before the connector clicks in.

It applies only on DC hubs, and only after your session ends: 20 minutes of grace on 30 kW, 15 minutes on 60 kW. The app pings you when charging finishes. AC destination points have no idle fee at all.

That is a pre-authorisation hold, not a charge. Your bank releases it within 48 hours (up to 5 working days for a few card issuers). If it has not cleared, email the session ID from Wallet → History and we will chase the payment gateway for you.

Failed session with no energy delivered: automatic reversal within 48 hours. Partial session cut short by a charger fault: we refund the difference within 3 working days. Wallet balance is withdrawable to your bank on request within 7 working days. Energy already delivered is not refundable, and idle fees are waived when the fault was ours.

Add your GSTIN once under Profile → Business. Every session after that produces a compliant tax invoice, emailed immediately, plus a consolidated monthly statement on the first of each month.

Driver cards instead of personal payments, per vehicle and per driver energy reports, and one consolidated monthly invoice with GST. Your drivers charge at our hubs on the same app every other driver uses.

Talk to us about your routes and timings. We cannot hold bays — charging is first come, first served for everyone — but we can tell you the quiet windows at each hub and which sites have the most guns.

No. We build and operate our own hubs, and we are not taking on hardware sales or site installations at the moment. Fleet charging happens at Atria hubs.

Android 9 and above, iOS 15 and above. See the app journey for what each screen does before you install anything.

Do not force it. Unlock the car and open the driver's door — most EVs release the port latch when the vehicle is unlocked. If it stays stuck, call the helpline: we can drop the charger's lock remotely, and every hub has a mechanical release for our field engineer.

Yes. Ask from Profile → Privacy or write to us, and we erase your personal data within 30 days. Tax records for completed sessions are retained as long as Indian law requires — the privacy policy sets out exactly what stays.